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Home  Special Cert.  Certified Hotel Concierge (CHC)

Certified Hotel Concierge (CHC)

The hospitality industry is acknowledging the value of concierge services more than ever, with increasing demand for qualified concierges.  AHLEI, Les Clefs d'Or USA, and The International School of Hospitality (TISOH) have created the Certified Hotel Concierge (CHC SM ) credential to establish a baseline global professional standard for hotel concierges.


The certification preparation takes into account key trends shaping the profession, from the use of technology and the Internet to growing demand for personalized service, expectations of global and cultural awareness, and the need for diversity and multilingual talent. It also sets standards for ethics and risk management.


Enrollment fee includes: CHC SM print materials, self-paced online workshop, exam, and certificate upon successful completion of the exam.
Candidates may also choose to participate in an in-person workshop for an additional $75 fee. To request a workshop for your group or organization, contact chc@tisoh.com


Hospitality organizations may choose to offer the CHC SM to groups of participants. Tiered pricing and quantity discounts are available. Contact an AHLEI sales manager to request a pricing agreement.


The CHC SM designation may be used on letterhead, business cards, and other writings.


Every five years, the Certification Commission will recertify those who qualify based on successful completion of a CHC  SM  recertification exam. A new certificate is awarded at the time of each recertification.